Founder Maya Konviser saw a need for a client-friendly, personalized accounting, tax, payroll service, and counseling firm dedicated to helping small and mid-sized Southern California companies thrive in all economic cycles. She answered that need in 2001 by founding Accounting Taxes Payroll Partners (ATPP), which has been providing comprehensive support and services to business owners ever since.
Recognizing the importance of reliable accounting firm IT support services to their mission, ATPP expected the best from their service providers. After disappointing experiences with other IT companies, ATPP discovered Digital Uppercut eleven years ago. Since then, they have been delighted with the comprehensive and proactive services provided by Digital Uppercut.
The Problem: Sub-par Accounting Firm IT Support Services
Before partnering with Digital Uppercut, ATPP faced challenges with their IT service providers. Slow responses, frequent no-shows, on-premises fixes that often failed soon after, high employee turnover and relentless attempts to sell unnecessary upgrades were common issues. For a company dedicated to giving superior client service, being on the receiving end of these sub-par experiences was unsatisfactory.
The Solution: Digital Uppercut’s Proactive Approach to IT and Cybersecurity
In 2012, Digital Uppercut won ATPP’s trust and transformed its IT services experience. Today, ATPP benefits from rapid response times, remote problem diagnosis and resolution, reliable fixes, and a team of knowledgeable, patient, and friendly professional IT and Cybersecurity experts. And Digital Uppercut never tries to upsell ATPP anything they don’t need.
The accounting firm IT Support Services Digital Uppercut provides include the following services:
- Rapid Response IT Support: Fixing ATPP IT issues and providing support for clients needing help accessing ATPP systems.
- Cybersecurity: Hardware and software protections, 24-hour monitoring, and regular recommendations for improvement.
- Cybersecurity Awareness Training and Testing: Testing includes random phishing emails and other tests to gauge employee responses.
- Regulatory Compliance: Documentation, security, and backups to comply with accounting and finance all applicable regulations.
- Remote Access: Secure, work-from-home services enabling employees to work remotely as effectively as in the office.
Thorough, Forward-Looking Accounting Firm IT Support Services
One of the most appreciated features of Digital Uppercut’s services is the peace of mind they provide through proactive, thorough, and forward-looking support. For example, ATPP often receives notifications about issues that were identified and resolved before they even became aware of them. Additionally, Digital Uppercut had equipped ATPP for secure remote work long before the COVID-19 pandemic, allowing them to transition smoothly to remote operations while competitors struggled.
What ATPP Has to Say
ATPP loves the comprehensive, reliable, proactive accounting firm IT Support Services Digital Uppercut provides, as the following quote shows:
Digital Uppercut is simply the best IT Support Services company you can use. Their team is always friendly, patient, thorough, knowledgeable, and like what they do. When you call Digital Uppercut, they respond immediately and fix the problem right the first time. I am grateful for the excellent job they do, and I feel completely protected. Having Digital Uppercut at my side allows me to sleep well at night.
– Maya Konviser, Founder, Accounting Tax Payroll Partners
Trust Digital Uppercut for Superior Accounting Firm IT Support Services
If you are looking for accounting firm IT Support Services and want the same level of services, satisfaction, and peace of mind that ATPP enjoys, call us at 213-398-8771 or use our online contact form to get started.
