Manufacturing Company IT Support Services for Matfer Bourgeat

Matfer Bourgeat manufactures and sells high-end French cookware.

The company realized it needed a “virtual IT” department they could count on for any need, 24/7, 365 days a year.

Digital Uppercut has worked with Matfer Bourgeat for years. The new IT manager had also worked with us at his previous company and was delighted to find us at his new company.

Matfer Bourgeat is a family-owned French Industrial Group. Since its founding in 1814, the Group has become the industry leader in supplying extraordinary tools and technologies to professional kitchens worldwide. Matfer Bourgeat USA, the American subsidiary of the Group, has now been serving America’s food service industry for more than 30 years. They’ve trusted Digital Uppercut for their manufacturing company IT support services for much of this time.

Providing Top Tier Manufacturing Company IT Support Services

Every industry has its nuances and special requirements for IT Support Services, and the manufacturing and distribution of premium cooking solutions has its share. When the company opened its US subsidiary in Van Nuys, it quickly identified Digital Uppercut as an IT partner who understood its business and could provide tailored solutions to its cybersecurity and IT support needs. In fact, they entrusted us to function as their IT department by outsourcing all IT requirements to us. Today, we provide the company with the following support and services:

  • Cybersecurity: Applying hardware and software to protect the network and company data from cloud locations to individual endpoints on-premise and remote.
  • Complete IT Support: From troubleshooting individual workstation issues to providing industry-leading cybersecurity solutions.
  • Onboarding employees: We ensure new hires have proper access, are provided with the appropriate equipment for the job, and understand all cybersecurity protocols.
  • Offboarding employees: This service is part of our comprehensive cybersecurity solutions that ensure data doesn’t walk out the door as an employee leaves.
  • 24/7 Monitoring and response: Constantly vigilant and monitoring for suspicious activity, then taking the proper action and notifying the company of the event.
  • Vendor Management: Vetting the security postures of vendors and developing policies to mitigate risks from vendor access to the company’s systems and data.
  • Disaster Recovery and Backup: Develop and manage a robust disaster recovery plan, including best practices for data backup and system redundancy.
  • Cloud Computing: Advise, guide, implement, and support moving digital assets to the cloud.
  • Support a hybrid work environment: COVID required the creation of a secure, fully functional hybrid work environment allowing employees to work from anywhere.

We Support Everything IT-Related

The folks at Matfer Bourgeat also rely on us for ad hoc support on everything remotely IT-related. An excellent recent example was when they needed support moving product information to their new website. Their existing site didn’t support e-commerce well, so they worked to add that functionality to the new one. Two weeks before the launch, they asked us to help upload the live inventory, ensuring it remained accurate. We did that successfully for them, and now their new site is much better for serving its e-commerce customers.

We’ve also been asked to help optimize workflow processes, configure Microsoft products like Office 365, Teams, and SharePoint, and manage company-owned devices. We are proud that the company trusts us with so many of its IT and cybersecurity needs.

What Does Matfer Bourgeat Say About Digital Uppercut?

Based on the feedback we get from the company, Matfer Bourgeat is extremely satisfied with both the services we provide and the relationship our two companies have forged.

The IT manager had this to say when asked, “How do you feel about what they did and your ability to run and grow your business now?”

“We have been extremely pleased with the services provided by DUC from day one. They are highly dependable, always available, and consistently offer valuable insights and information. Their team feels like an integral part of our own, with seamless communication for everyone involved. Additionally, we can count on outstanding response times for any IT issue. We highly recommend their services.”

5 Star Review – IT manager – Matfer Bourgeat

Trust Your Manufacturing Company IT Support Services to the Pros at
Digital Uppercut

If you want to enjoy the same experience as Matfer Bourgeat for your manufacturing company’s IT Support services, we’re a phone call away at 818-913-1335 or online through our contact form. Let us show you how, together, we can protect your organization against cyber threats.

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